Performance management is simply about managers and employees working together to plan, monitor and review specific work objectives in order to maximise that employee’s contribution to the company.

Often mistreated as a box ticking exercise, performance management is a powerful tool to improve a company’s bottom line. And being able to build happier and more productive teams will improve your learners’ overall management skills. In this course the participants will learn how to effectively manage other people’s performance to increase successful outcomes for the company they work in.

Who is it for?

This course is perfect for anyone who is involved in the management of other people’s performance. That may include:

Directors

Managers

Team leaders

Supervisors

HR professionals

What does the course look like?

It’s an e-learning course you can add to your own LMS, intranet or internet site

Eight interactive modules

Blending text, graphics, images and videos

Includes downloadable worksheets, video transcripts and factsheets

Regular on-going testing as your learners’ progress with a final assessment

Accredited courses – Institute of Commercial Management

Module 1 – What is performance management?

Realise the impact performance management makes on the bottom line

Get a clear process for performance management that works for you

Learn the vital importance of the annual performance cycle

How do you create a development plan that actually works?

Become more comfortable at coaching, giving negative feedback and managing poor performance

Module 2 – Setting objectives

Why is it important to set objectives?

Learn 3 simple steps for setting effective objectives

Why setting personal objectives helps you become a better manager

What is a SMART objective and how do you write one?

How to make sure management and employee objectives are aligned

What is the “Flow Zone” and how can it help to control workplace stress?

Module 3 – Performance review meetings

Why smart objectives are nothing without performance reviews

Do you make these performance review mistakes?

Learn the 6 steps for holding effective performance review meetings

Have you collected evidence to back up your message?

How to work in partnership in performance meetings.

Module 4 – Giving and receiving feedback

Discover the cheapest and easiest way to motivate a team

Understand the vital importance feedback has in personal growth

Learn to overcome the fear of giving feedback

What’s the EEC model and how will it help you give better feedback?

Learn why some managers give poor feedback

Watch video examples of good feedback

Module 5 – Leading for performance

Understand the important role leadership plays in performance management

Learn why great leaders remain flexible and adaptable

What is the Ability Motivation Matrix and how can it help you?

Learn to adapt different leadership styles for different scenarios

Module 6 – Coaching for performance (the GROW model)

Learn how to maximise a person’s performance

What is the GROW model and how will it help you improve performance?

Challenge individuals to make decisions and solve problems themselves

Walk through a scenario and see the GROW model in action

Deliver more effective 1-to-1s and informal performance discussions

Use the GROW model to stretch yourself

Module 7 – Tackling poor performance

What is the true cost of poor performance?

What are the 6 common causes of poor performance

What are the 6 main excuses why managers avoid tackling poor performance

Discover the 5 steps for quickly dealing with poor performance.

Module 8 – Assessment

A chance to test your knowledge of the topic with scoring