Please remember to answer all questions in a positive manner.
What are your Strengths and Weaknesses?
Why are you applying to this role?
What do you know about the role?
Why do you want to work for us?
What do you know about us?
Why do you think you are the best person for the job?
Team work
Can you describe a time when you were part of a team who co-operated to improve team performance?
What needed to be improved?
What did the team decide to do about it?
How was it implemented?
What did you personally do?
What was the result?
Customer service | can do attitude
Tell me about a time when you went beyond the expectations of a customer.
What service went beyond the initial request?
Why did you go beyond?
What was the outcome?
Communication | verbal - on the telephone
Tell me about a time when you had to explain facts about a fairly complex service, or product, to a customer on the telephone.
What was the situation?
Walk me through the process you used
What kind of feedback did you get?
Communication | verbal - face to face
Can you describe a situation where you had to 'win' someone over - someone who wasn't being
very responsive to you?
What was the situation?
Walk me through the process you used
How successful were you?
Communication | listening
Can you describe a situation where you had to deal with an angry customer?
What did you say?
What were the customer’s objections?
How did you respond to these? What was the outcome?
Adaptability and flexibility
Can you give me an example of when you have had to adjust quickly in response to changes made
Within an organization?
What was the impact of the changes on you?
What did you do by way of 'adjusting' to them?
What was the result?
How did you feel about these changes?
Prioritizing
Tell me about a situation where you had to deal with conflicting orders from different people.
What did you do?
What was the result of your actions?
What was the feedback from the people who gave you the orders?
Attention to detail
Give me a specific example of a time when you were working on something very important. How did you
ensure that nothing was overlooked?
What steps did you take?
What was the result?
Problem solving
Can you give me a specific example of a time when you were give the task of finding out some information but you found it difficult?
What was the task?
What information did you have to find out?
Why was it difficult?
What did you do?
What was the outcome?
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